FAQ

can you choose the design for me?

Of course! We would be happy to suggest typestyles and colors.

can you create a design to go with my party's theme, or my company's branding?

If you need something a bit special, please click here and fill out this form. We'll reach out to you shortly!

what about custom announcements and invitations?

If we would love to create a special birth announcement or letterpress invitations uniquely for you! At this time, we are only offering letterpress and foil stamping (no flat printing). Please email us at hello@theessentialmkt.com for a design consultation.

can you print something with my company's logo?

Yes! We can print any vector graphic provided in EPS format, including logos and fonts.

will I get a proof?

One complimentary proof is included with all orders upon request.
Additional proofs can be provided for $10 each.

typical turnaround times:

DESIGN

If a proof is requested, you will receive it within 1-2 business days** of placing your order. Any custom designs will require additional time.

PRODUCTION:

cups, napkins & koozies:                     ready to ship in 5 - 10 business days*
letterpress printing:                              ready to ship in 3 weeks
flat / embossed printing:                      ready to ship in 2 weeks
notepads:                                             ready to ship in 4 business days
playing cards:                                       ready to ship in 2 weeks

notepads:

*rush production options available
** if you do not request a proof, your order will automatically begin production.

SHIPPING:

Delivery in Texas will typically be 1-3 business days after production. Please let us know as soon as possible if you have a quick deadline and we can discuss rush options.

 

what is your return policy?

Due to the custom nature of our products, returns and exchanges are not permitted. However, if an error is made by us, we will replace the item at no cost as soon as possible.

questions?

email us anytime: hello@theessentialmkt.com