FAQ

Don't see what you need in our online shop?

We love creating custom designs! These products all include a $20 design fee. Please click here to get started on your custom artwork for party essentials.

 

Wedding or special event?

We would love to help create a design concept to carry through all aspects of your special event, or wedding. Please click here to get started!

  

Invitations, Birth Announcements, Holiday Cards

At this time, we are focusing on custom letterpress printed invitations and announcements. Please click here to begin, and download our pricing options. Every design is custom, so the options are endless! Your deposit will be credited towards your final card order. Please keep in mind letterpress printing takes 3 weeks after proof approval. We take a limited number of Holiday Card orders each year, so email us at any time to hold your deposit for the upcoming Holiday season!

 

Will I get a proof?

Custom designs include electronic proofs. Any items ordered from our online shop have the option to add a proof for $5 - just check the box when adding the item to your cart

 

How long will my order take?

Click here to view turnaround times. If you need a rush fee, be sure to add that when adding the item to your cart. You will receive a tracking number by email once your order has shipped.

 

What is your return policy?

Due to the custom nature of our products, returns and exchanges are not permitted. However, if an error is made by us, we will replace the item at no cost as soon as possible.

 

Help, my items are lost!

You will receive a tracking number as soon as your order ships. If your order is marked as delivered but unable to be located, we suggest waiting a day or two to see if it appears.

If you believe your item has been stolen or lost in transit, please reach out to us as soon as possible and we will assist in having your items re-ordered right away.

Due to all items being custom ordered, we recommend adding a signature confirmation to your shipping method.

 

Questions? email us anytime: hello@theessentialmkt.com