Shop Policies

 

Thank you for reading our Shop Policies! By ordering from The Essential Market, you are agreeing to our Terms and Conditions below. As always, please reach out with any questions.

 

Custom Artwork
All custom designs will require a proof prior to beginning production. One proof and one (1) minor proof revision is included. We will not being printing until your proof is approved.

Customers may choose to review a proof for stock designs for + $5.

If customer-provided artwork is not vectorized/print-ready, The Essential Market can vectorize for an additional fee. Vectorizing certain types of files may cause slight changes to the artwork, and therefore approval of a proof will be required prior to beginning production. We will make recommendations to make artwork best suited for printing, but cannot be responsible for the result if the artwork was not originally generated by us. The Essential Market will not edit an Artist's original work or original photography provided to us for printing.

 

Design

All "stock" designs in the shop have example text to give ideas. Please enter personalization exactly as you'd like it printed; for example "Casa Brown" or "Party at the Millers". None of our items are pre-printed with any text or colors.

The Essential Market reserves the right to make small variations so that artwork is best suited for printing. 

3ply napkin add-ons will be printed in one ink color in a corresponding ink or napkin color. If you have a preference, please let us know in your order notes. Otherwise, The Essential Market will select colors based on the ink color chosen by the Client.

The Essential Market will design, size and print artwork in accordance with how it best fits in the imprint area, unless specifically specified.

 

Proofing 
Proofing times are not calculated in lead times for stock designs, and same-day approval is assumed for custom designs. If you do not request a proof, your order will immediately begin production. Please understand that proof revision requests will delay your ship date accordingly.

We will design your product exactly as shown in the sample product online. We reserve the right to make minor edits to improve the quality and design.

It is the Client's responsibility to approve proof(s) through the Proofing Portal in a timely manner, as production times begin at proof approval. The Essential Market cannot be responsible for delays relating to proofing. If you have not received a proof within four (4) business days, please reach out and we will resend your proof. We kindly ask that all changes be requested through the proofing portal, or by writing to proofs@theessentialmkt.com. We are unable to accept revisions via phone, text message or direct message.

It is the Client's responsibility to review for any mistakes or errors including but not limited to: spelling, dates, punctuation, color(s), products, quantities. Once a proof is approved, it enters production exactly as approved and any mistakes are the responsibility of the Client. If a proof is approved with errors, The Essential Market will work with the Client to reprint items as soon as possible.

 

Color & Product Variation
Not all products from The Essential Market will be identical. We purchase from various manufacturers and there may be small discrepancies among different colors.

Different products absorb ink differently so ink colors may vary slightly among product types. We print using the Pantone Color System, and can guarantee color matching +/- two shades.

If you have any questions relating to product colors, we can provide a corresponding PMS color to almost all items on the website. For some products, we may be able to print an actual physical sample for an additional fee, if time allows.

Please refer to a PMS Color Deck if you are needing an exact color match, as colors may appear differently on your screen. We will always represent colors using their appropriate HEX/HTML code online, however The Essential Market cannot be responsible for a color arriving differently than it appears on your screen.

The PDF proof is not to be used for: exact color match, halftone replication or actual printing press characteristic approval. Due to differences in equipment, media, inks, and other conditions, some variation will occur between this PDF proof and the actual printed product. Digital PDF proofs viewed on a computer screen are viewed in RGB when printed the imprint is in CMYK.  Variations can include: tonal changes, dot gain, slurring and blurring due to tapper or printing speed, loss of small or delicate detail, exact placement. Such variations from the proof to the finished product will be considered acceptable performance and to be expected.

 

Estimated Shipping Dates + Rush Orders
Every product will have an estimated shipping window. This is the date we estimate your order will ship. All lead time are listed in business days which do not include Saturday, Sunday or any Holidays. 

The estimated ship date assumes same-day approval of proofs. Please see more info about this above under "Proofing". 

If you proceed with placing an order that is needed before the estimated ship window, please be sure to tell us by adding a note to the cart page or anywhere with your order. We will always do everything possible to have your order ship out early! 

Some items will show the option to add a Rush prior to adding to your cart. Please know we cannot guarantee delivery on any rush orders, but it will expedite production considerably.

We do our best to provide an accurate, estimated ship date. Due to the custom nature of all items, unforeseen delays can occur. We will reach out to you immediately upon the realization of any delays.

 

 

Shipping
Production/Lead times end when your items ship. Your order will ship whichever method is chosen at checkout, so please be sure to upgrade shipping as necessary if your event is close to the shipping window.

We offer free Ground shipping (1-5 business days) on all orders over $200. Some exclusions on specialty products apply.

If you'd like to request delivery + signature confirmation, please include that in your order notes. This is strongly recommended if your packages are left somewhere unattended, as we cannot be responsible once your order has been delivered.

The Essential Market cannot be held responsible for shipping carrier delays once the package has left our facility.

 

Pickup 
To get your orders to you as quickly as possible, we ship directly from our print shops and therefore we do not have a pick-up option at this time.

Sometimes we'll do some fun holiday porch pickups in Austin, Dallas and Houston. Keep an eye out for these special promotions! 

 

Lost Packages
You will receive a tracking number as soon as your order ships. Please contact The Essential Market within 48 hours upon the realization that your package has been lost. We will make every effort to assist in locating a lost package with the carrier, file a claim on your behalf and re-order items as necessary.

 

Cancellation / Return Policy
Due to the custom nature of our business, please note that personalized items are not returnable and non-refundable, as every item is custom printed for you!

Cancellations cannot be guaranteed once an order has been submitted, but we will always do our best to accommodate any requests. Please contact hello@theessentialmkt.com with your order # as soon as possible. If we are able to cancel the order, the following fees may be incurred:

  • In most cases, cancellation requested within 30 minutes of placing an order can be cancelled without any fee. 
  • If you order has been designed/proofed, but not yet approved: $20 cancellation fee + $5 cost per additional proofs requested 
  • If you have approved your proof: $50 cancellation minimum fee within 24 hours of approving your proof; exclusions may apply 
  • If you order has entered production, we are most often unable to cancel 

 

Designs + Copyright Information
All designs and works of art displayed on this website are property of The Essential Market, LLC. All designs and works of art provided during the proofing process are copyright of The Essential Market, LLC. Designs and artwork cannot be used for personal use, reproduction or creation of derivative works, or otherwise. If you would like to purchase a one-time use art file, please reach out! 

 

Concerns
Our hope is that your custom product will meet or exceed your expectations once delivered! If you are not satisfied, please reach out to us within 2 business days of receiving your order at hello@theessentialmkt.com and include your order number in the subject of the email. If a mistake has been made, we will quickly correct and reprint items as soon as possible.

 

Thank you for shopping at The Essential Market! As always, please reach out (hello@theessentialmkt.com) with any further questions as we are always here to help.