Please note, shipping is not included in production times. Production time begins when an order is placed, or a proof is approved and ends when the order ships. 

 

Shipping
We offer free Ground shipping on all orders over $200. 

All orders ship from our print shops in Texas. Please allow 1-3 days for Ground shipping in Texas, and 3-5 days for shipping out of state. You'll see upgraded shipping options before you place your order.

If you'd like to request delivery + signature confirmation, just include that in your order notes. This is recommended, as we are unable to control the delivery once it is in the hands of the carrier and marked as delivered.

 

Pickup 
To get your orders to you as quickly as possible, we ship directly from our print shop and therefore we do not have a pick-up option at this time.

Sometimes we'll do some fun holiday porch pickups in Austin, Dallas and Houston. Keep an eye out for this, but these are only special promotions.

 

Help, my items are lost! 
You will receive a tracking number as soon as your order ships. If your order is marked as delivered but unable to be located, we suggest waiting a day to see if it appears. If you believe your item has been stolen or lost in transit, please reach out to us right away and we will assist in opening a claim with the carrier and having your items re-ordered as soon as possible. 

 

What is your return policy?
Due to the custom nature of our products, we are unable to return or exchange any items. If a proof is approved with errors, it is the responsibility of the customer. However, if an error is made by us, of course we will refund or replace the item at no cost as soon as possible (just send us a photo!) 

Please reach out to us with questions anytime at hello@theessentialmkt.com